video1.0<iframe src="https://www.loom.com/embed/4d84aa2ca1124476a3c5cdcdeb159855" frameborder="0" width="2090" height="1567" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>15672090Loomhttps://www.loom.com15672090https://cdn.loom.com/sessions/thumbnails/4d84aa2ca1124476a3c5cdcdeb159855-ceac50824d820f52.gif2781.367This Loom explains how to implement AI in a home services business without hype by building on solid operational foundations first. It cites an MIT study from 2025 finding 95% of companies investing in AI saw no measurable return despite spending $30 to $40 billion. Celia and Kevin emphasize that AI voice agents should be used strategically, especially after hours, for overflow, and for speed to lead, while noting customers may hang up if forced to talk to AI and many prefer humans. They stress the same rule for any AI tool: configure it properly, train and test before going live, monitor and audit performance, and ensure a clear off ramp to a human.