video1.0<iframe src="https://www.loom.com/embed/4dc23c891e8b4e77b04f53d550ead945" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/4dc23c891e8b4e77b04f53d550ead945-c6f96068f7002c15.gif206.067This Loom explains how to access the team library and run roleplay practice in Shiloh. From the left-hand roleplay section, users select team library, open the Shiloh training folder, and choose a scenario to review the call overview, transcript, and agent coaching before hitting roleplay. Shiloh generates a practice scenario, and the user completes the conversation to end roleplay and receive a one to five star rating via submit. It also notes that improvement is based on building trust and confidence, handling objections well, and setting the next step, and may require five-star performance or an average of three stars or higher.