<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/4ddb2b8d218748bf883a9403c98a1e60&quot; frameborder=&quot;0&quot; width=&quot;1728&quot; height=&quot;1296&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1296</height><width>1728</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1296</thumbnail_height><thumbnail_width>1728</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/4ddb2b8d218748bf883a9403c98a1e60-166680c3ef844c74.gif</thumbnail_url><duration>148.922</duration><title>IFCRM :: How to Transfer and Merge Phone Calls</title><description>This Loom demonstrates how to perform call transfers and merge calls in RingCentral. It shows starting a call, then using Warm Transfer to hold the caller and connect to another user or phone number, and finally pressing Merge so multiple lines are on the same call together. The video explains that after merging you can hand the person off to continue the conversation, or stay and choose whether to leave the call, with dispositions and notes available afterward. It also notes that blind transfer uses the same steps but proceeds without merging.</description></oembed>