Why can't I see a student's parent/guardian in User Access?

video1.0<iframe src="https://www.loom.com/embed/4e03598724154f93a08e91e3bd6bf162" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/4e03598724154f93a08e91e3bd6bf162-fe2c4af367765b96.gif25.706667000000003Why can't I see a student's parent/guardian in User Access?