video1.0<iframe src="https://www.loom.com/embed/4efbfd554e0941a9b793a9467e64472c" frameborder="0" width="1944" height="1458" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14581944Loomhttps://www.loom.com14581944https://cdn.loom.com/sessions/thumbnails/4efbfd554e0941a9b793a9467e64472c-03b626fe8ec340f4.gif159.125This Loom explains how to set up and use Boatyard message quick replies for sending the same template to customers. It walks through opening the chat sidebar by clicking the chat icon, selecting an existing customer chat, and using the speech bubble quick replies option. In the quick reply window, you can view, edit, delete, and add new replies by giving the reply a name and typing the message.