<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/4f8d67fac7c94811a88cd2b1e6a8d409&quot; frameborder=&quot;0&quot; width=&quot;1670&quot; height=&quot;1252&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1252</height><width>1670</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1252</thumbnail_height><thumbnail_width>1670</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/4f8d67fac7c94811a88cd2b1e6a8d409-895e0c97ab911fa4.gif</thumbnail_url><duration>94.987</duration><title>Viewing Active Service Requests</title><description>This Loom explains updates to the service request report default filtering and how to access completed requests. The report now defaults to new, in progress, and past service date service requests without showing completed service requests. Completed service requests can be accessed by clicking the completed status. The Loom also reiterates that completed service requests remain accessible through this completed status filter.</description></oembed>