video1.0<iframe src="https://www.loom.com/embed/508a984132494a50b55b54bdf51462f9" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/508a984132494a50b55b54bdf51462f9-1faf61443596d3d3.gif62.845This Loom explains how to set up Collins email templates for a booking type in the system. It covers editing the inquiry receive message template for customers after they submit an inquiry, including a generic thank you note and a promise that the team will respond shortly. It also describes the booking confirmed message shown when an inquiry is accepted or auto confirmation completes, emphasizing that the auto confirmation box must be ticked. Finally, it instructs enabling and filling the automatic cancellation email template with a generic cancellation apology message.