video1.0<iframe src="https://www.loom.com/embed/50de756e2dac4aeeb088158c09d7265d" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/50de756e2dac4aeeb088158c09d7265d-7d1a73c63379cf26.gif83.031This Loom presents an AI agent that automates the end to end refund eligibility and response process using Wafers internal return policy. It describes a 30-day window for damaged items and how the agent checks the return window, item condition, compliance, and clarity. The walkthrough shows an approved refund scenario for a sofa with 95% confidence, including automatically generated customer email content. It also demonstrates a denied mattress refund with 95% confidence, again providing an automated denial email and reasons against eligibility.