video1.0<iframe src="https://www.loom.com/embed/5118677b7ad542ae93953778f5621963" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/5118677b7ad542ae93953778f5621963-668ef65743521c0d.gif163.566667In this video, I walk you through setting up call routing with Betterstack, allowing your team to connect with the current on-call person using a dedicated phone number. I demonstrate how to select the originating country, choose the team for escalation, and set up a simple escalation policy that includes email and push notifications. Additionally, I cover advanced settings like transcription language, call blocking options, and custom welcome messages. I also highlight that incidents can be automatically acknowledged when the on-call person answers. Please follow along with the setup to ensure your team is equipped to handle incidents efficiently.