video1.0<iframe src="https://www.loom.com/embed/525375d8a6aa461e9cab6bb6027537a8" frameborder="0" width="1662" height="1246" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12461662Loomhttps://www.loom.com12461662https://cdn.loom.com/sessions/thumbnails/525375d8a6aa461e9cab6bb6027537a8-2a3f998077e78287.gif149.542In this video, I walk you through the process of refunding orders in our admin portal. I demonstrate how to navigate to a client's profile, access their order history, and select the order to be refunded. You'll see the importance of entering a reason for the refund, which is internal and not visible to the client. I also highlight that once the refund is processed, the patient will receive a notification, and any unredeemed items will be removed from their account. Please ensure that the manage refund setting is enabled in order to proceed with this action.