video1.0<iframe src="https://www.loom.com/embed/52d6df4f0ddc4f8ab91b00e01fa73ca3" frameborder="0" width="1838" height="1378" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13781838Loomhttps://www.loom.com13781838https://cdn.loom.com/sessions/thumbnails/52d6df4f0ddc4f8ab91b00e01fa73ca3-dfe31c73df215e45.gif228.679In this video, I outline to learners how the Customer Satisfaction Simulation will work, emphasizing the importance of developing your interpersonal skills through empathy, active listening, and problem-solving. The learners will participate in a simulated customer interaction during a scheduled Zoom call, where the Facilitator will play the role of the customer. After the simulation, learners will receive a rubric for self-reflection, and a Facilitator will provide feedback based on the same rubric. This formative assessment is designed to help learners practice and improve their skills for future scenarios. For learners - Please be prepared to engage fully and reflect on your performance afterward.