video1.0<iframe src="https://www.loom.com/embed/533169776479453c8c65c9c5e97beefd" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/533169776479453c8c65c9c5e97beefd-6dfb41eac69e4055.gif2124.48This Loom reviews the front desk workflow in Instinct for a patient visit end to end, using an example of Mara Gold, a one-year-old domestic sugar hair whose owner reports possible ingestion and vomiting. It explains when to schedule an appointment versus use rapid registration, then how to check in on the outpatient or inpatient board with tools like visitor alerts, triage tags, ready to admit or ready to go, and uploading medical records. It covers collecting deposits using invoice payment versus account credit for future care, reviewing invoices and handling payments or refunds at discharge, and sending the invoice via email comm log or snippets. Finally, it shows scheduling rechecks and creating follow up tasks, and emphasizes closing the invoice during check out to make it read only.