video1.0<iframe src="https://www.loom.com/embed/53bce8f5ccfb460d8c54b20c8b93b1b6" frameborder="0" width="1152" height="864" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>8641152Loomhttps://www.loom.com8641152https://cdn.loom.com/sessions/thumbnails/53bce8f5ccfb460d8c54b20c8b93b1b6-00001.gif183.413My perspective of what it means to be a Customer Success Manager and being a client expert. Check out this video as well! I role play situation where we need to reset clients expectations due to miscommunication between them and the sales team. https://www.loom.com/share/027fb8ac8102441d9ee332d114c5d559?sid=1e67941c-4a37-428e-9c5d-11e6d696624b