video1.0<iframe src="https://www.loom.com/embed/53d267213ec647e7b855cc32f9337bda" frameborder="0" width="1741" height="1306" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13061741Loomhttps://www.loom.com13061741https://cdn.loom.com/sessions/thumbnails/53d267213ec647e7b855cc32f9337bda-41e147868cf09ea2.gif142.225In this video, I discuss the importance of maintaining connection within our communities, especially during challenging times like the COVID pandemic. I share my experience of hand-delivering branded face masks to gym members to remind them they were not forgotten, emphasizing the value of intentional micro-touch points. I believe that small gestures, like sending birthday cards or following up after events, can significantly enhance our members' sense of belonging. I encourage you to think about how you can implement similar practices in your own interactions. Let's prioritize these in-between moments to prevent silence and foster engagement.