video1.0<iframe src="https://www.loom.com/embed/5516b0475f9544028c897a11cb501aec" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/5516b0475f9544028c897a11cb501aec-1945cc5081a17f7b.gif182.326In this video, I walk you through creating a workflow that sends a notification to a Slack channel when a ticket is closed. We start by navigating to the fin AI agent section and setting up a new workflow from scratch, specifically focusing on customer tickets. I demonstrate how to set the trigger for when a teammate changes the ticket state to Resolved and then how to notify the selected Slack channel. Please make sure to follow along and set up your own workflow as I guide you through the steps. Once everything is configured, remember to give it a title and set it live to activate the notifications.