video1.0<iframe src="https://www.loom.com/embed/5518ddce586142eeb5318d2662d4727a" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/5518ddce586142eeb5318d2662d4727a-c3e9828ac39ddfab.gif108.7262In this video, I walk you through the process of writing off existing credits in our system. I demonstrate how to create an offsetting invoice for a specific customer, in this case, Messina Distributors, and explain the importance of entering the total credit amount as a positive figure. I also highlight the need to select a GL account, such as bad debt expense, before publishing the invoice. Once the invoice is published, I show how to select it along with the credit invoices to manage the payment effectively. Please make sure to follow these steps when handling credit write-offs in your accounts receivable.