video1.0<iframe src="https://www.loom.com/embed/57d707130b4c444dbb2d277b1bd697e0" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/57d707130b4c444dbb2d277b1bd697e0-39bf786ffe6360eb.gif367.088In this video, I'm going to guide you through setting up a workflow that triggers when a customer becomes unresponsive in a conversation. We'll start by navigating to our fin AI agent tab, where I'll show you how to create a new workflow from scratch using the "during conversation" category. The first step is to determine how long a customer should be considered unresponsive, and for this example, we'll set it to five minutes. Please follow along as I demonstrate each step to ensure you can implement this effectively.