video1.0<iframe src="https://www.loom.com/embed/57db69fa3b374e66b369a19c4749d6c8" frameborder="0" width="1866" height="1399" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13991866Loomhttps://www.loom.com13991866https://cdn.loom.com/sessions/thumbnails/57db69fa3b374e66b369a19c4749d6c8-0f892a300bd30746.gif646.9569Hey Empathians, in this video, I walk you through the intended functionality of our ConnectWise PSA integration, explaining how it currently operates and what settings you need to configure. I highlight that the integration runs weekly to create tickets for assigned courses and discuss the importance of selecting the right service board and company name for ticket generation. I also touch on the limitations of the current integration, noting that we haven't built out options for customizing ticket titles or creation behavior yet. If you have feedback or specific features you'd like to see in the future, please let us know. For those who need help strategizing ticketing for training, feel free to book some time with me for a call.