video1.0<iframe src="https://www.loom.com/embed/57f036ae4d4c452d8a8f2402b06c24c6" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/57f036ae4d4c452d8a8f2402b06c24c6-6c472aef69554179.gif5910.333This Loom provides usher guidance for the Winter Literary Festival, focusing on managing guest flow by section and keeping sessions on time. Sandy explains the usher ecosystem: guests enter via greeters and courtyard line management, then ushers help seat ticketed guests in premium, choice, and general admission areas, with badges indicating all-access weekend entry for premium and choice. She details room changes, entry timing (for example Friday doors at 5:15 with earlier access, and Saturday afternoon turnovers), and how to handle common issues like empty seats, seat-saving items, door noise, and accessibility or early entry groups. The Loom also covers the quiet listening room and emergency expectations, emphasizing that ushers are not responsible for enforcement and should escalate to room managers or security as needed.