video1.0<iframe src="https://www.loom.com/embed/587793e987554a66a8989247c338633f" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/587793e987554a66a8989247c338633f-5b21b84b36f850aa.gif135.307This Loom covers Erica Bianca Palma’s background and why she is a strong fit for a customer communication and documentation support role. She explains that in her previous track and trace position at TES-US, she handled high-volume outbound communication, shipment monitoring, documentation updates, and coordination with customers and carriers while maintaining professionalism and attention to detail. She also mentions experience using Zendesk, Salesforce, Google Workspace, and Excel for organized data entry and communication management. Erica highlights her ability to stay organized across multiple tasks, communicate clearly while following scripts naturally, and work independently in remote environments while meeting daily goals and maintaining accuracy.