video1.0<iframe src="https://www.loom.com/embed/58784a587f044dc7986af1c19bba59fd" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/58784a587f044dc7986af1c19bba59fd-ab62b734989f0464.gif134.069In this video, I walk you through the steps to ensure your customers receive an email notification when their payment fails, such as when their card is declined. We’ll go into the business settings, specifically under customer emails and billing, to turn on the feature for sending these alerts. I’ll show you how to preview the email that customers will receive, which includes details like the total price and a prompt to update their billing information. It’s crucial to have this set up so you can maintain clear communication with your customers regarding payment issues. Please make sure to implement this feature to enhance customer experience.