video1.0<iframe src="https://www.loom.com/embed/58c64687423d46d5a5216331ee593f03" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/58c64687423d46d5a5216331ee593f03-625388db91e7099e.gif213.287347This Loom introduces new updates to the communication center that make managing patient SMS conversations faster and easier. Viewers are guided to open SMS from the floating bar, where patient conversations now show colorful avatar icons and a pinned bar that can be collapsed or expanded, with the option to unpin via a three dot menu. Inside each conversation, users can mark as needs reply or as responded, add additional phone numbers or family members, view patient overviews, and use AI reply suggestions and quick actions for plans, consent forms, payments, or reviews. The communication center also adds stronger filters by inbox, status, read and reply status, and assignee, plus bulk actions for pinning, moving, changing status, and blocking.