video1.0<iframe src="https://www.loom.com/embed/58f4b08a99d843e99b7dc52004425928" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/58f4b08a99d843e99b7dc52004425928-8ce9fb77314eef7c.gif579.474In this video, I walk you through how our team can effectively resolve incidents while collaborating on Slack. I cover the key roles involved, including the site admin, incident manager, and on-call team member, and demonstrate the process of connecting Slack to our JSM site. I also highlight the automation rules for creating Slack channels and updating incident statuses. Please make sure to review the automation setup and familiarize yourself with the incident management flow.