video1.0<iframe src="https://www.loom.com/embed/5aa9c2059ff940ffbe0b34fa8bcaced3" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/5aa9c2059ff940ffbe0b34fa8bcaced3-510e3e67b6ce1a0b.gif206.24In this video, I discuss the challenges care managers face when trying to engage patients during critical transitions in care, particularly when they lack the necessary outreach tools. I introduce Continuum, our continuous learning tool that identifies high-risk individuals from claims data and builds comprehensive customer profiles based on past interactions. For example, we analyzed a patient named Harold, who was recently discharged and lacks a primary care appointment, highlighting his previous transportation issues and interests. I encourage you to explore our engagement studio, which offers various outreach options, including personalized messaging for flu vaccinations and annual checkups. Together, we can enhance care outreach and improve patient engagement significantly.