video1.0<iframe src="https://www.loom.com/embed/5cbf905383d14e889fe8777e54a5604f" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/5cbf905383d14e889fe8777e54a5604f-46d22f8a78a32ca5.gif138.3804In this video, I demonstrate how to identify customer tickets that may be caught in excessive back-and-forth communication with agents. Specifically, I'm focusing on unsolved tickets that have had five or more responses, as this could indicate an issue. I’ll be adding a widget to my dashboard to track these tickets and ensure they are highlighted for visibility. Additionally, I want to set up notifications for when these situations arise, so we can take timely action. Please pay attention to this process and implement similar tracking in your own dashboards.