video1.0<iframe src="https://www.loom.com/embed/5cc9491a56ee449a87b0f0e982ccbba0" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/5cc9491a56ee449a87b0f0e982ccbba0-1709937234880.gif414.731In this video, I explain the concept of tasks in Regal. I provide examples of different types of tasks, including customer touch points (SMS, email, calls), internal to-dos, and operational action items. I also highlight the 4 different ways tasks can be initiated (inbound, manual outbound, scheduled, triggered by a journey). Finally, I explain the Task Lifecycle and where you can view tasks as a manager or admin.