video1.0<iframe src="https://www.loom.com/embed/5dea813762d14de0aad71c69b6848aea" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/5dea813762d14de0aad71c69b6848aea-53d74305efcdb66a.gif261.419This Loom introduces Insider’s dashboard for scoring and monitoring AI voice agent calls. It shows average call scores, low score alerts, and score trends, and lets the user drill into specific issues like hallucinations caused by a misread email character, with the transcript pointing to where it happened and a playback link to the recording. The author explains the four customizable score types used: accuracy for lead info, sentiment, hallucinations, and compliance to the prompt, which can be created in plain English. Finally, it demonstrates connecting via VAPI or Retail keys through Integrations, where the system sets up a webhook for call data and can integrate with tools like n8n.