video1.0<iframe src="https://www.loom.com/embed/5e993c4ba25b4ba49aed7616214550e4" frameborder="0" width="1764" height="1323" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>13231764Loomhttps://www.loom.com13231764https://cdn.loom.com/sessions/thumbnails/5e993c4ba25b4ba49aed7616214550e4-d4b91363bf3fb875.gif273.1436In this video, I walk you through how to collect additional information from customers using custom fields, which can enhance our warranty and return processes. We explore various question types, such as multi-select and text input, to gather granular responses that help pre-qualify claims and reduce back-and-forth communication. I also demonstrate how to set up automations for these custom questions based on specific scenarios, like claim types. I encourage you to implement these strategies to improve our customer interactions and streamline our workflows. Please take a moment to review the setup process and consider how you can apply these techniques in your area.