video1.0<iframe src="https://www.loom.com/embed/5ebd7abd52ca451e8f7c3eca0cad8b29" frameborder="0" width="1256" height="942" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9421256Loomhttps://www.loom.com9421256https://cdn.loom.com/sessions/thumbnails/5ebd7abd52ca451e8f7c3eca0cad8b29-00001.gif67.36666666666666In this video, I will walk you through the operator's workspace and explain how to navigate through it. I will show you where to find your active and unassigned cases, and explain the difference between the two. By the end of the video, you will have a clear understanding of how to use the workspace effectively. No action is required from you, this is purely for informational purposes.