video1.0<iframe src="https://www.loom.com/embed/5ee28f208d314ce1bf7a163d108fb17d" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/5ee28f208d314ce1bf7a163d108fb17d-d5539eda6248d34e.gif179.76Hello team, in this video, I’m guiding you through the process of using our new platform, Averigo, to report out-of-service machines and request maintenance or technical support as store managers. You will receive an invitation via email to join the platform, and it's important to create and save your username and password for future logins. Once logged in, you'll navigate to the customer service section to create a case by filling out a form with details about the machine needing maintenance. Please ensure you specify the machine number and provide a clear description of the issue. Let’s get started on making our maintenance requests more efficient!