<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/611d56ac32bc461c920d0b6475302cea&quot; frameborder=&quot;0&quot; width=&quot;1162&quot; height=&quot;871&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>871</height><width>1162</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>871</thumbnail_height><thumbnail_width>1162</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/611d56ac32bc461c920d0b6475302cea-cea3eb18551af6d0.gif</thumbnail_url><duration>102.677334</duration><title>AutoQA Helps Evaluate Support Tickets Faster</title><description>This Loom explains how AutoQA helps support teams batch tickets and run automated evaluations using existing tools. You can group tickets into batches, choose an evaluation form, and then launch the first ticket in a batch to review the conversation between the agent and the customer. In the review scorecard, AI auto-transfers easy answers, flags others for confirmation, and leaves the rest for manual judgment. The reviewer can skip or adjust answers, edit the evaluation form by creating questions and selecting answer types, and then view how many tickets have been evaluated.</description></oembed>