video1.0<iframe src="https://www.loom.com/embed/640c1e552ff740f8be7531af741b0a6e" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/640c1e552ff740f8be7531af741b0a6e-8b9888f2463f9505-full.jpg187.766667This Loom explains how to view and use a customer’s interactions activity log in the CRM. It can be opened from the Kanban board by clicking the customer’s name or from the customer profile under the Interactions tab. The log records life cycle stage changes with timestamps and whether moves were automatic or manual, life cycle email notifications with subject and send time, and manually logged interactions like calls, chats, emails, and notes. It notes that logging an interaction does not change the customer stage, and admins and owners can see all logs while other staff see only assigned customers and customers never see the log.