video1.0<iframe src="https://www.loom.com/embed/647810b293d8423ba015cc3aba114665" frameborder="0" width="1956" height="1467" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14671956Loomhttps://www.loom.com14671956https://cdn.loom.com/sessions/thumbnails/647810b293d8423ba015cc3aba114665-84d1fe693062caec.gif72.8747In this video, I explain how to change the next step in an appointment reminder campaign if you’ve been in contact with the homeowner. For instance, if you’ve already spoken to them the day before the appointment, you might want to adjust the automation to send a reminder an hour before instead. I walk you through the process of hitting "change step" and selecting the appropriate timing. Please make sure to implement this when necessary to keep our communication timely and effective.