video1.0<iframe src="https://www.loom.com/embed/658ad3a19d3d4291912ee0719f81ac13" frameborder="0" width="1727" height="1295" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12951727Loomhttps://www.loom.com12951727https://cdn.loom.com/sessions/thumbnails/658ad3a19d3d4291912ee0719f81ac13-22b2c80322018662.gif624.489In this video, I guide you through reviewing clients in Pending Collection status and their future obligations before they are sent to collections. Using the client Jack as an example, I demonstrate how to manually add credit, review active payment plans, and adjust membership payments. NOTE: If you enable the "Reattempt failed automatic payments" business policy, those reattempts will not continue after the client is sent to collections. Their failed payment will be charged to their account balance before the client is sent to collections.