video1.0<iframe src="https://www.loom.com/embed/6597d0cf6bee4dcea07d793b0929ac05" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/6597d0cf6bee4dcea07d793b0929ac05-6af593e7fda71b8d.gif260.949This Loom explains how to set up Human-in-the-Loop scoring in ScoreBuddy CX to have QA review AI scores before they reach an agent. It covers creating a new Human-in-the-Loop scorecard under the Scorecards tab or updating an existing one in the new scorecard builder, then enabling Human-in-the-Loop in scorecard settings. The three rules include an overall score threshold (for example, flags at 50 percent or lower), AI Scoring questions that require human completion, and answer options that flag for review. After saving, users can lock the scorecard, check the AI scoring list for items marked needs completion or needs review, and click complete or review.