<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/66160d84077743e282b4d623578ce2e8&quot; frameborder=&quot;0&quot; width=&quot;1152&quot; height=&quot;864&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>864</height><width>1152</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>864</thumbnail_height><thumbnail_width>1152</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/66160d84077743e282b4d623578ce2e8-fdee8a9fae28a774.gif</thumbnail_url><duration>161.623</duration><title>CRM Training: Conversations Tab </title><description>Hey everyone, I walked you through the Conversations tab in our communication hub. It brings in inbound and outbound texts, missed calls, emails, Facebook and Instagram DMs, and Google Reviews, so you do not jump between apps. I showed how you can filter unread messages, tags, and channels like SMS, emails, DMs, and calls. Inside a conversation you can reply, switch formats like email, attach files, and add links. On the right side, you can see activity, like a Facebook lead form, and track tasks and notes. No action is requested from you.</description></oembed>