video1.0<iframe src="https://www.loom.com/embed/66f76793c8414ad4bd7a504e81bd3670" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/66f76793c8414ad4bd7a504e81bd3670-df2664e9edb4a1be.gif89.802In this video, I explain how to navigate to the custom SMS function and create a new agent if needed. I walk you through selecting an agent and setting up the relevant prompts for sharing SMS. It's important to ensure that the customer agrees to receive the text message before sending it. Please make sure to follow these steps carefully as you implement this feature.