video1.0<iframe src="https://www.loom.com/embed/67628446b476491ebe5267c8a02e98e1" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/67628446b476491ebe5267c8a02e98e1-e1351e9af60a0b08.gif161.56In this video, I walk you through how to effectively shift an employee from defensiveness to dialogue using a structured conversation script. I highlight six crucial steps: starting with neutrality, clarifying observations, listening actively, validating emotions, redirecting to shared goals, and closing with clarity. I demonstrate these steps through a role-play scenario between a manager and an employee discussing feedback on a report. I encourage you to join our live office hours or role-play sessions to practice this approach with real scenarios. Together, we can enhance our communication skills and foster a more collaborative environment.