video1.0<iframe src="https://www.loom.com/embed/68a8f0e4cb5c454d9dc3683b78066a6d" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/68a8f0e4cb5c454d9dc3683b78066a6d-4944c8c7973b0930.gif262.02This Loom shows how to build an AI-powered support ticket triage workflow in n8n that classifies incoming support emails and routes them for instant replies or human escalation. It uses a Gmail trigger to monitor the inbox, then an AI node returns categories, demand priority, urgency level, and a suggested reply, with a code node parsing the results into fields. If urgency is higher critical, the workflow escalates via Slack for urgent cases like an account access issue with a team deadline today, while lower-priority emails trigger an automatic personalized Gmail reply within seconds. Every ticket action is logged in Google Sheets with ticket ID, dates, and category, running 24 7.