video1.0<iframe src="https://www.loom.com/embed/69015985c5a3477cb4e5300018979020" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/69015985c5a3477cb4e5300018979020-9d5077cdd3d353d0.gif72.466667I noticed a trend in our customer support tickets about a specific network error, and I wanted to quantify its impact. Once I found the exact session replay and clicked the metric icon, I could see how many times the error occurred, how many users it affected, and its frequency over the past 30 days. I then drilled into the trend chart and used more details to confirm recurrences. I renamed the metric, saved it to the user friction space, and featured it so others can spot any ongoing patterns fast. No viewer action was requested.