<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/69c20f6c0c18419696d1d1e34183a87e&quot; frameborder=&quot;0&quot; width=&quot;1920&quot; height=&quot;1440&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1440</height><width>1920</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1440</thumbnail_height><thumbnail_width>1920</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/69c20f6c0c18419696d1d1e34183a87e-a311685044cbe7d3.gif</thumbnail_url><duration>2416.72</duration><title>Mastering Workflows - Managing Service Teams</title><description>This Loom explains how to manage service teams within Lead Center workflows to keep workflow templates reusable across advisers and offices. It covers why assigning task owners to specific users or teams is difficult at launch, and how workflow service team roles let you assign tasks by role such as account planner or servicing advisor. The speaker demonstrates configuring workflow service teams and default settings, including the fallback behavior when a contact has no specific workflow service team and how multiple users per role can be assigned based on settings. It also shows assigning a workflow service team at the contact level, running a workflow with a target date, troubleshooting via workflow runs, and the difference between workflow service teams and regular teams.</description></oembed>