video1.0<iframe src="https://www.loom.com/embed/69ef786f6ba04665a38d186267ad5591" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/69ef786f6ba04665a38d186267ad5591-b75e9a64c10bdbe2.gif204.161In this video, I explain how bonuses work and how they can be applied to customer accounts based on specific messages they receive. I detail the different types of bonuses, including dollar amounts, coupons, and custom offers like buy one, get one. It's essential to train your staff on how to manually apply these bonuses in the point of sale system, especially since some processes require manual intervention. I also highlight the importance of setting specific date ranges for bonus availability and how automation affects expiration. Please ensure your team understands these processes to enhance customer engagement and satisfaction.