video1.0<iframe src="https://www.loom.com/embed/69f2de3b034a430e92562de51e3a98c8" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/69f2de3b034a430e92562de51e3a98c8-e50b804382728696.gif340.5This Loom explains how to manage and interpret appointments in calendars, including viewing by calendars versus users. When sorted by calendars, you see appointments created in Brave; when sorted by users, you also see blocked-off times from external connected Google and Outlook calendars, such as events for Joe Tester and BrightTester. It covers how to block team members without creating an appointment using add block slot, including an out-of-office or holiday example. It also explains appointment details and history (system user or AI text agent), how rescheduling start time triggers customer notifications while end-time changes do not, and key calendar settings for availability and minimum notice time, plus notification options for team members.