video1.0<iframe src="https://www.loom.com/embed/6a0d17afb44b48f1b367626a7fd1d2ab" frameborder="0" width="1280" height="960" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>9601280Loomhttps://www.loom.com9601280https://cdn.loom.com/sessions/thumbnails/6a0d17afb44b48f1b367626a7fd1d2ab-8009df9b51d8c1ad.gif294.464This Loom explains the difference between APIs and webhooks, using restaurant and Uber payment examples to show how each handles requests versus automatic status updates. It then clarifies what “pre-integrated” means, arguing that even when a payment partner supports some countries, every country still requires human configuration, field mapping, and user acceptance testing due to different rules and formats. The speaker emphasizes that support billing is based on the time engineers spend understanding issues, coding, and testing, not just quick fixes. Finally, it advises raising support tickets with detailed, self-explanatory information such as examples or screenshots to reduce back and forth and save money.