<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/6a3193120b4843dc90ae31cb4cc5c17d&quot; frameborder=&quot;0&quot; width=&quot;1920&quot; height=&quot;1440&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1440</height><width>1920</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1440</thumbnail_height><thumbnail_width>1920</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/6a3193120b4843dc90ae31cb4cc5c17d-00001.gif</thumbnail_url><duration>69.969</duration><title>Changes to Customer Communication</title><description>In this video, I will showcase one of the recent changes we made to provide more information when communicating with customers. Specifically, I will demonstrate how to access the phone number used to text a customer from a given record. This update aims to enhance transparency and enable better communication with customers. No action is required from you, but please familiarize yourself with this new feature.</description></oembed>