<?xml version="1.0" encoding="UTF-8"?><oembed><type>video</type><version>1.0</version><html>&lt;iframe src=&quot;https://www.loom.com/embed/6a4afa1bb5884d58af585fd3253dfc61&quot; frameborder=&quot;0&quot; width=&quot;1440&quot; height=&quot;1080&quot; webkitallowfullscreen mozallowfullscreen allowfullscreen&gt;&lt;/iframe&gt;</html><height>1080</height><width>1440</width><provider_name>Loom</provider_name><provider_url>https://www.loom.com</provider_url><thumbnail_height>1080</thumbnail_height><thumbnail_width>1440</thumbnail_width><thumbnail_url>https://cdn.loom.com/sessions/thumbnails/6a4afa1bb5884d58af585fd3253dfc61-56ea6911d0517898.gif</thumbnail_url><duration>864.885</duration><title>Critter Tips and Tricks Video #2: Customer&apos;s Experience Starting Out</title><description>In this video, I guide you through the process of adding a pet from your client&apos;s perspective on the Critter platform. I demonstrate how to set up a new customer, send a welcome email, and ensure a smooth onboarding process. It&apos;s crucial to encourage customers to complete the onboarding to provide top-notch care and establish a strong relationship.</description></oembed>