video1.0<iframe src="https://www.loom.com/embed/6aba1f5eb01c4d088c5340b976010964" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/6aba1f5eb01c4d088c5340b976010964-ac38b691b78622f8.gif978.39In this video, I discuss a simple yet effective system I use called the 20 second service standard, which focuses on three key points: what I found, what I did, and what to expect. This approach helps eliminate confusion and sets clear expectations, ultimately reducing callbacks and cancellations. I emphasize the importance of communicating effectively with customers to build trust and ensure they understand the treatment process. I encourage you to implement this system in your own communication with clients and practice it regularly. Remember, clarity builds trust, and trust leads to customer retention and growth.