video1.0<iframe src="https://www.loom.com/embed/6ad71dd78d9043d8931ff5c88132c589" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/6ad71dd78d9043d8931ff5c88132c589-b19fb1bf736cb030.gif75.666667This Loom explains the new red status indicators in Day Smart Vets 2-way SMS inbox. When a client sends a new message, a red indicator appears on the inbox icon, and the inbox message count reflects one conversation per client regardless of how many messages they sent. Opening a message marks it as red and removes the red number indicator; if follow-up is needed, you can mark the message as unread. You can also assign the message to a specific user using tasks via the 3 menu next to the text entry bar, keeping it marked as unread for the assigned user.