video1.0<iframe src="https://www.loom.com/embed/6cb8e84f6c464679ba1121337e2e84c2" frameborder="0" width="1920" height="1440" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>14401920Loomhttps://www.loom.com14401920https://cdn.loom.com/sessions/thumbnails/6cb8e84f6c464679ba1121337e2e84c2-94de83d59f38f186.gif111This Loom explains how to fix a “you already have a point for this page” issue by removing a stuck cooldown tag in Full Loyal. It notes there is a built-in cooldown that prevents more than one point within 60 minutes. If the customer still gets the error, you can remove the cooldown tag from their profile. On a computer, search the customer name (example “Phony Tony”), locate the cooldown tag, and remove it. On a phone, search from Lead Connector, tap the customer’s name, tap the tags area, remove the cooldown tag, and save.