video1.0<iframe src="https://www.loom.com/embed/6d338efcfeee41c6a594e046a8e5f453" frameborder="0" width="1712" height="1284" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>12841712Loomhttps://www.loom.com12841712https://cdn.loom.com/sessions/thumbnails/6d338efcfeee41c6a594e046a8e5f453-00001.gif3514.43> Access to the presentation used in the video: https://www.dropbox.com/s/hq4cvdta2bf7vhn/TheyDo%26JM-Training.pdf?dl=0 > Video Timestamps: 00:01 Introduction 00:41 Overview of TheyDo functionalities 01:02 Reason for creating TheyDo 02:08 Benefits of using TheyDo 03:51 Why Dynamic and connected journeys are important 04:48 Journey Management 05:56 From Insights to Validated Solutions 06:58 Integration with other tools 08:19 Standardized way of working, single source of truth, and prioritised opportunities 09:27: Introduction to structuring content in TheyDo 09:59: Insights as the smallest component for journey creation 10:31: Allocating insights into journeys 10:41: Using frameworks for context and breaking down journeys 11:36: The journey hierarchy (framework - L0, boards L1, journeys - L2) 12:20: Filtering journey content based on various variables 12:34: Framework as a lens for journeys 13:53: Exploring customer experiences across different journey stages 15:38: Collapsing and extracting journey information 16:48: Filtering journey content based on taxonomy 17:50: Customizable taxonomy set up with TheyDo 18:20: Defining and filtering various types of journeys 19:21: Selecting journey templates 20:58: Journey structure 21:17: Personas 22:45: Comparing personas within a single journey 23:09: Insight repository 24:06: Structuring insights in lanes (pain, activity, opportunities, etc.) 25:47: Insight taxonomy, opportunities, journeys, and insights 26:45: Taxonomy rules 27:35: Linking insights to each other and creating sub-insights 28:35: The Triple Diamond Workflow 29:20: Examples of goals or objectives 31:15: Identifying pain points in the journey 31:51: Identifying an opportunity 33:02: Using TheyDo to manage opportunities and track progress 33:45: Prioritising opportunities 37:11: Connecting opportunities across different journeys 38:59: Using the opportunity matrix to decide what opportunities to work on next 42:38: Creating solution ideas for specific problems 45:02: Prioritizing solutions using the validation score 45:23: Using TheyDo for solution discovery, validation, and execution in development 46:05: Connecting the solution with a project management tool like Jira or Azure DevOps 46:28: Tracking the progress of opportunities and solutions through TheyDo's journey interface 48:11: Connecting data sources (like Qualtrics, Expoints, Medallia, Usabilla) to journeys 48:31: Adding journey-specific metrics (example: NPS) to track overall user experience 49:14: Discussing how data sets can be tracked and visualised in the journey 51:24: Taxonomy for journeys, opportunities, solutions, and insights 52:54: Applying and clearing filters to view specific journey-related data 54:43: Previewing a new feature called "challenges" to track goals, metrics, and progress 57:23: Where to find further TheyDo guides and in-app help.